Legal information · Consumer information

Withdrawal from contract

Here you can find out when the 14-day right of withdrawal applies to your online purchases, and how to exercise it electronically, without logging in.

Last updated: 07/10/2026  ·  Contact: info@idocsapda.hu  ·  Go to the withdrawal form

1. Online gift voucher orders (without a specific game date)

If you ordered a gift voucher online as a private individual (consumer), and the order is not for a specific game date and time, you may withdraw from the contract without giving any reason within 14 days of its conclusion – that is, of placing the order.

  • You can submit your withdrawal notice on this page, without logging in – below, with the “Withdraw from contract” button.
  • You will need your name, your order reference (starting with AU-, you can find it in the order confirmation email) and an email address where we send the confirmation.
  • To meet the deadline, it is enough to send your notice before the 14-day period expires.
  • If you prefer email, you can also send a clear withdrawal statement to info@idocsapda.hu.

What happens next? After you submit it, we send you an automatic confirmation by email with the content of your notice and the date and time of submission. A colleague then reviews the order and the consequences of the withdrawal (for example, the refund of any amount already paid and what happens to a voucher already sent), and contacts you by email about the next steps.

2. Submit a withdrawal notice

For online gift voucher orders. Two steps: fill in your details, then review and confirm.

Magyarul: elállás a szerződéstől

3. Escape room bookings for a specific date and time

When you book, you choose an exact day and start time, and we reserve the room for you for that slot. For such leisure services provided on a specific date, the statutory 14-day right of withdrawal does not apply.1 The same applies to marathon bookings.

Regardless of this, our own cancellation terms are flexible:

  • you can cancel your booking online up to 24 hours before the start of the game, using the cancellation link in your confirmation email;
  • to change your slot, call us (+36 20 311 9471) or write to us (info@idocsapda.hu);
  • for bookings paid with a gift voucher, a separate rule applies to the voucher: cancelled at least 48 hours before the game, the voucher becomes usable again; within 48 hours it counts as used by default.

This cancellation option is our own contractual term – not the statutory right of withdrawal. For more questions, see our FAQ.

  • Hungarian Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses: section 20 – the 14-day right of withdrawal (for services, counted from the day the contract is concluded); section 22 – exercising the right of withdrawal, including the electronic withdrawal function applicable from 19 June 2026; 1 section 29(1)(l) – the exception for leisure services provided on a specific date or within a specific period.
  • Directive 2011/83/EU of the European Parliament and of the Council on consumer rights, as amended by Directive (EU) 2023/2673.

This page is a plain-language guide to how withdrawal works in practice; it is not legal advice. If you have questions, write to us: info@idocsapda.hu.